Citizen Charter

Sl. No. Services Provided by the ULB Time limit for providing service by the ULB
1 Sanction of Building Plan:
1.1 Approval of Site Plan and building plan for the residential building having height of 14.5 meters or above 60 days.
1.2 Sanction of Site Plan and building plan of residential buildings having height of less than 14.5 meters 60 days.
1.3 Sanction of site plan and building plan for commercial or mixed use building 60 days.
1.4 Sanction of site plan and building plan for institutional buildings 60 days.
1.5 Sanction of plan for addition, alteration or repairing of old buildings 60 days.
1.6 Initiating actions against illegal buildings/ building activities. 15 days.
2 Birth and Death Registration:
2.1 Issuance Of Birth and Death Certificate Within 3 days after receiving report from the concerned Health centre/ Hospital/ Nursing home- If reported within 21 days from occurrence of Birth and Death
2.2 Birth Certificate In Case of domestic birth or death 7 days after receiving report from the concerned Health centre/ hospital/ Nursing Home- If reported within 21 days from occurrence of Birth and Death.
2.2 Issuance Of copy Of Birth and Death Certificate Within 7 days, if recorded after the Birth and death.
2.3 Issuance of Cremation Certificate At the time of cremation from the crematorium/burial ground, if cremate or buried, as the case may be, in a crematorium/ burial ground of the urban local body.
2.4 Correction of records related to Birth or death certificate 15 days
3 Enlistment of profession Trade and calling and other licences:
3.1 New Enlistment Certificate 30 days.
3.2 Renewal 10 days.
3.3 Registration Of cart, carriage etc. 15 days.
4 Assessment:
4.1 Assessment of new holding, partition, change of name / correction of records 60 days.
4.2 Issuance of any type of certificate or certified copy 60 days.
4.3 Licence for advertisement 45 days.
4.4 Licence of private market 60 days.
5 Conservancy:
5.1 Garbage cleaning 2 days.
5.2 Removal of animal carcass 1 day.
5.3 Cleaning of drains 7 days.
5.4 Cleaning of chocked drain 2 days.
5.5 Cesspool tank wash 10 days.
5.6 Cleaning of hydrants 7 days (except in the urgent occasions of water logging)
5.7 Cleaning of grade after receipt of special cleansing charge. 1 day.
5.8 Removal of materials dumped on the public thoroughfare Within 2 days from the date of expiry of term, as determined by the urban local Body, of the owner of such material to remove
6 Electric:
6.1 Replacement Of defective Street lamp and repairing (Minor) 7 days.
6.2 Installation of new Street light 7 days from the date of completion of installation of poles and connection by the electric supply agency
4 Public Works:
7.1 Repairing work o public thoroughfare, or providing temporary thoroughfare till repairing of the road, to avoid any imminent danger on life and property of public 7 days.
7.2 Repairing of drains 2 to 7 days depending on urgency.
7.3 Repairing / removal of street Furniture 2-7 days depending on urgency
7.4 Repairing of bridges/ culvert or providing temporary thorough fare over any water course till repairing of the bridge/ culvert. 15 days.
7.5 Restoration of road, drain, culvert etc. After installation/ repairing of water supply/ electric/ telephone or lines of other utilities lying under or beside such road/ drain /culvert etc. 15 days.

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